FAQs

Divinity Clergy Wear is here to make shopping for clergy apparel simple and confident. Whether you have questions about sizing, shipping, returns, clergy shirts, robes, vestments, accessories or choosing the right attire for your ministry role, you'll find answers to our most frequently asked questions below.

Still need help? Our clergy apparel specialists are available Monday through Friday at 609-838-7154 or Help@DivinityClergyWear.com.

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SECTION 1: SHOPPING AT DIVINITY
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1. What does Divinity Clergy Wear specialize in?

Divinity Clergy Wear specializes in apparel and accessories for clergy, pastors, bishops, Apostles, Overseers, ministers and other church leaders. Our selection includes men's and women's clergy shirts, pulpit robes, cassocks, Class A vestments, complete role-specific vestments, clergy dresses and suits, clerical collars, pectoral crosses, rings, tippets, cinctures and other ministry accessories.

Browse our complete selection here: https://divinityclergywear.com/collections

2. Do you carry clergy apparel for both men and women?

Yes. Divinity carries dedicated men's and women's clergy apparel rather than limiting customers to a small selection of unisex garments. Our collections include clergy shirts, robes, cassocks, Class A vestments, pulpit attire and complete role-specific vestments for both men and women.

Men's Clergy Apparel:
https://divinityclergywear.com/collections/mens-clergy-apparel

Women's Clergy Apparel:
https://divinityclergywear.com/collections/womens-clergy-apparel

3. Are your products ready to wear, or does everything need to be custom ordered?

Many Divinity Clergy Wear products are stocked in standard sizes and are ready to ship without requiring a custom order. Certain specialty, custom or made-to-order garments may require additional production time, so always review the individual product page or contact us if you have an upcoming deadline.

4. How can I tell if an item is available?

Available sizes and options are displayed on each product page. If you need an item for a specific service, ordination, funeral, convention or other date-sensitive event, we recommend contacting our team at 609-838-7154 before ordering so we can help confirm current availability.

5. Can Divinity help me choose the right garments instead of figuring everything out myself?

Absolutely. Clergy apparel can vary significantly depending on denomination, ministry office, ceremony and church tradition. Our team can help you choose appropriate shirts, robes, cassocks, vestments, collars, crosses and accessories and can help explain how the pieces work together.

Contact us at 609-838-7154 or Help@DivinityClergyWear.com.

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SECTION 2: SIZING & FIT
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6. How do I choose the correct size?

Always review the size guide for the specific garment you are purchasing because sizing can vary between clergy shirts, robes, cassocks, vestments, dresses and suits. Take your measurements before ordering rather than relying only on the size you normally wear in another brand.

If you are uncertain about your size, call Divinity at 609-838-7154 before ordering and our team can help.

7. How do I measure for a men's clergy shirt?

For a men's clergy shirt, measure around the base of your neck where the clerical collar normally sits. For sleeve length, measure from the center of the back of your neck, over your shoulder and down to your wrist.

Divinity men's banded and tab collar shirts use the same basic sizing system.

8. What if I am between clergy shirt neck sizes?

If your neck measurement falls between two available Divinity men's clergy shirt sizes, we recommend choosing the larger neck size for greater comfort, particularly when wearing a clerical collar.

9. Do you carry big and tall clergy sizes?

Yes. Divinity offers extended sizing on many men's clergy shirts, robes and vestments. Select men's clergy shirts are available with extended neck sizes and longer sleeve options, including sleeve lengths up to 37/38 on certain styles.

Because available sizing varies by garment, check the individual product page for the exact size range.

10. Do you carry plus-size women's clergy apparel?

Yes. Many Divinity women's clergy shirts, robes, cassocks, dresses and vestments are available in plus and extended sizes. Exact sizing varies by garment, so check the product's available sizes and size guide before ordering.

Browse Women's Clergy Apparel here:
https://divinityclergywear.com/collections/womens-clergy-apparel

11. How should a clergy shirt fit around my neck?

A clergy shirt should fit securely around the neck while still allowing comfortable movement and breathing. It should not feel excessively tight once the clerical collar is inserted or worn with the shirt.

If you are between neck sizes, selecting the larger size is generally the safer choice.

12. How should a clergy robe or vestment fit?

A clergy robe or vestment should allow comfortable movement while maintaining a dignified, structured appearance. Length, chest room, sleeve length and the garments worn underneath can all affect fit.

If you are purchasing a complete vestment or are unsure between sizes, we recommend contacting Divinity before ordering.

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SECTION 3: SHIPPING & DELIVERY
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13. How quickly will my order ship?

Most in-stock Divinity Clergy Wear orders are processed and shipped the same business day Monday through Friday, excluding holidays. Custom items and special orders may require additional preparation time.

If you have an important deadline, contact us before ordering so we can help confirm availability and shipping options.

14. Where does Divinity ship orders from?

Divinity Clergy Wear ships from our warehouse in New Jersey, allowing us to provide fast domestic fulfillment on many in-stock clergy garments and accessories.

15. Do you offer expedited shipping?

Yes. Standard and expedited shipping options are available depending on the product, destination and service available at checkout. If you need an order by a specific date, contact our customer service team before placing the order so we can help determine the best available option.

16. What shipping carriers does Divinity use?

Divinity may ship orders using UPS, FedEx or USPS depending on the destination, package and shipping service selected.

17. How much does shipping cost?

Shipping charges are calculated during checkout based on the delivery address, package weight and selected shipping method. You can review the available shipping options and cost before completing your order.

18. How do I track my order?

Once your order ships, Divinity will send a shipping confirmation email containing tracking information. You can use that tracking number to follow the shipment with the carrier.

You can also access order information through your Divinity account.

19. What if I didn't receive my order confirmation or tracking email?

First check your spam or junk email folder and make sure you are checking the email address used when the order was placed. If you still cannot locate your confirmation or tracking information, contact us at Help@DivinityClergyWear.com or 609-838-7154.

20. What happens if my order contains both in-stock and special-order items?

Orders containing both in-stock and custom or special-order merchandise may ship in multiple packages or may be held until all items are ready. If timing is important, contact our team before placing the order so we can discuss the best fulfillment option.

21. Does Divinity ship internationally?

Yes. Divinity Clergy Wear serves customers internationally. Shipping times and charges vary by destination, and international shipments may be delayed by customs processing.

Any applicable duties, import taxes or customs charges are the responsibility of the recipient.

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SECTION 4: RETURNS, EXCHANGES & ORDER CHANGES
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22. What is Divinity's return policy?

Eligible merchandise may be returned within 30 days of delivery. Returned merchandise must be unworn, unused and in original condition with the original tags attached.

Approved returns are issued as Divinity Clergy Wear store credit rather than a cash or credit card refund.

Full policy:
https://divinityclergywear.com/pages/returns-exchanges

23. Does Divinity issue refunds?

Divinity does not issue cash or credit card refunds for standard approved returns. Eligible returns are issued as store credit, and Divinity store credit does not expire.

24. Can I exchange an item for another size?

Yes. If an eligible item does not fit, you can use Divinity's return portal to request an exchange or return the item for store credit and select the appropriate replacement.

Start here:
https://returns.divinityclergywear.com

25. What condition must returned clothing be in?

Returned garments must be unworn, unused and in original condition with all original tags attached. Clothing that has been worn, washed, altered or returned without the required tags or packaging is not eligible for return or exchange.

26. What items cannot be returned?

Custom or made-to-order garments, worn or washed merchandise, altered products, items returned without required tags or packaging, and clearance or final-sale merchandise are not eligible for return or exchange.

27. Who pays for return shipping?

Customers are generally responsible for return shipping costs unless prepaid return coverage was purchased at checkout or the return is the result of a Divinity shipping error or defective merchandise.

28. How long does it take to receive store credit after a return?

After your returned merchandise is received, inspected and approved, Divinity generally issues the applicable exchange or store credit within 1 to 2 business days.

29. Can I cancel an order after I place it?

Customers may request cancellation within 24 hours of placing an order unless the order has already shipped. Because Divinity works to fulfill in-stock orders quickly, contact us immediately if you need to make a cancellation request.

Call 609-838-7154 or email Help@DivinityClergyWear.com.

30. Can I change my shipping address after placing an order?

Contact Divinity immediately if you notice an incorrect shipping address. We will do our best to help if the order has not already entered shipment, but address changes cannot be guaranteed once an order has been processed or shipped.

31. What should I do if I receive the wrong item or something arrives damaged?

Contact Divinity customer service as soon as possible if your order arrives incorrect, damaged or defective. Keep the merchandise, packaging and shipping materials available and provide photographs if requested so our team can investigate and resolve the problem quickly.

Email Help@DivinityClergyWear.com or call 609-838-7154.

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SECTION 5: PRODUCT INFORMATION & GARMENT CARE
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32. Will the color look exactly the same as it does on my screen?

Divinity makes every effort to photograph and display garment colors accurately. However, colors can appear slightly different depending on your phone, computer monitor, screen brightness and lighting conditions.

For ministry roles or church requirements where an exact shade is especially important, contact us before ordering.

33. How should I care for my clergy garment?

Always follow the care instructions provided for the specific garment. Fabrics, trims, embroidery and construction vary between clergy shirts, robes, cassocks and formal vestments, so one cleaning method is not appropriate for every product.

Many formal clergy garments and vestments require professional dry cleaning. When in doubt, contact Divinity before washing or cleaning the garment.

34. How should I store clergy robes and vestments?

Clergy robes and formal vestments should be stored clean and completely dry, preferably hanging in a garment or robe bag to reduce dust, wrinkles and damage. Avoid crushing heavily structured garments or storing them in damp environments.

Divinity offers clergy robe bags for storage and travel:
https://divinityclergywear.com/collections/clergy-robe-bags

35. Do product photos show everything included?

Always review the written product description and "pieces included" information rather than assuming every accessory visible in a photograph is included. Some photography may show a garment styled with accessories for presentation.

For complete vestment sets, Divinity lists the included pieces in the individual product description.

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SECTION 6: PAYMENTS, PROMOTIONS & ONLINE ORDERS
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36. What payment methods do you accept?

Available payment methods are displayed securely during checkout. Select your preferred available payment option when completing your Divinity Clergy Wear purchase.

37. When will I know the total cost of my order?

Your cart and checkout will display product prices and applicable shipping charges before your order is completed. Applicable taxes are calculated based on the order and delivery information when required.

38. Can I use a discount or promotional code?

When Divinity offers a valid promotional or discount code, enter it in the appropriate discount field during checkout. Individual promotions may have different expiration dates, product exclusions or combination rules, so review the terms of the specific offer.

39. Do you sell gift cards?

Yes. Divinity Clergy Wear offers gift cards that allow the recipient to select the clergy apparel, size, color or accessory that best fits their needs. Gift cards are especially useful when you know someone's ministry role but are unsure of their exact garment size or preference.

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SECTION 7: IN-PERSON SHOPPING & CUSTOMER SERVICE
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40. Does Divinity have a physical store?

Yes. Divinity Clergy Wear has a physical showroom and warehouse at:

20 Arctic Parkway
Ewing, NJ 08638

Our showroom allows customers to shop clergy apparel in person, receive fitting assistance and try on available merchandise before purchasing.

41. Can I try clergy garments on before purchasing?

Yes. Customers visiting our Ewing, New Jersey showroom can try on available clergy shirts, robes, cassocks, vestments and other garments and receive assistance from our staff with sizing and fit.

42. Can I buy something at the showroom and take it home the same day?

Yes, when the garment and required size are available in our showroom inventory. In-person shopping is especially helpful for customers who have an upcoming service or event and want to confirm fit before purchasing.

43. What are Divinity's customer service hours?

Divinity Clergy Wear customer service and showroom hours are Monday through Friday, 9:30 AM to 5:00 PM Eastern Time, excluding holidays.

Phone: 609-838-7154
Email: Help@DivinityClergyWear.com

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SECTION 8: CLERGY-SPECIFIC BUYING QUESTIONS
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44. What's the difference between a tab collar and a banded collar clergy shirt?

A tab collar clergy shirt uses a small removable white tab visible at the front of the neck. A banded collar clergy shirt is designed to accommodate a fuller white clerical collar around the neck.

Divinity carries both styles for men and women:
https://divinityclergywear.com/collections/clergy-shirts

45. What's the difference between a clergy robe, cassock and complete vestment?

A clergy robe or pulpit robe is generally an outer preaching or worship garment. A cassock is a traditional close-fitting clergy garment that may be worn by itself or underneath additional ecclesiastical garments. A complete vestment combines several coordinated pieces according to the wearer's ministry role, denomination or church tradition.

Browse complete clergy vestments here:
https://divinityclergywear.com/collections/vestments

46. Does Divinity sell complete vestments?

Yes. Divinity offers complete clergy vestments for men and women, including Class A, Pastor, Bishop, Apostle, Overseer and non-denominational options. Individual coordinating pieces and accessories are also available separately.

Browse Vestments:
https://divinityclergywear.com/collections/vestments

47. Does Divinity sell official COGIC Class A vestments?

Yes. Divinity Clergy Wear offers officially approved COGIC Class A options, including separate GCPE-approved and National Adjutancy-approved Class A vestments.

Shop COGIC Class A Vestments:
https://divinityclergywear.com/collections/cogic-vestments

48. I don't know what my denomination or ministry office requires. Can Divinity help?

Yes. Requirements for clergy apparel can vary by denomination, church, ministry office and ceremony. If you are unsure what garments, colors or accessories you need, contact Divinity before ordering and our clergy apparel specialists can help you identify appropriate options.

Phone: 609-838-7154
Email: Help@DivinityClergyWear.com